Front Desk Supervisor
4.
3 Quick Apply Full-time 1 day ago Full Job Description Status:
Seasonal May to October - 40 hours per week depending upon occupancy levels.
Responsibility:
Manage and train the bell/valet, night auditor and team of receptionists.
Ensuring the front desk provides a professional and friendly service for members and guests.
Reports to - Phillip Rezende - Guest Services Manager.
Supervise - 17 to 20 employees:
Front Desk Agents, Interns, Bell/Valet, Concierge, Beach attendants Skill:
Good telephone skills, diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner.
The ability to multitask and manage your time and make quality decisions based.
Excellent written and verbal communication skills.
High school diploma/GED required, 2
years' front desk experience in the hospitality industry preferred.
1
years' customer service experience required.
Effort:
Customer service, courtesy, enthusiasm, energy, guest relations, interpersonal, positive attitude.
Work Conditions:
Ability to lift, push and pull required load (usually about 30lbs).
Flexible schedule, able to work weekends, holidays, overnight.
Duties:
Being visible at the reception desk at all times welcoming members and guests in a friendly and professional manner.
Provide members and guests with a positive first impression at time of check in as well as a positive lasting impression at check out.
Courteously and accurately check-in and check- out members and guests in accordance with the club's policies and procedures.
Insure that proper telephone etiquette is used at all times and telephones are answered within 3 rings.
Cooperates with the Bell Captain and other department supervisors in assuring the prompt and efficient service of all guests.
Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
Be familiar with all department heads and managers; their names, job titles, phone extensions, office location and areas of responsibility.
Follow through on all member/guest needs.
Professionally and courteously handle member or guest concerns and complaints informing the Guest Services Manager of all problems and solutions.
Be familiar and communicate effectively information regarding the Club, its guest rooms, club amenities, dining options, dress codes, hours of operation and all services provided.
Promote the club's food and beverage outlets prior to suggesting off property dining options.
Be familiar with and communicate effectively information regarding Cape Cod, the immediate area, local attractions and activities and local dining options.
Have knowledge of all Wianno Club offerings, room types, locations, features and benefits while accepting room reservations for members and guests of the club in accordance with the club's policies and procedures (advance deposits, cancellations, no-shows, etc.
) Insure that all member and guest requests are met and communicated to the proper departments.
Assist guests with technology information and assist in troubleshooting as required.
Assist guests with photo copies, faxes, web-sites, e-mails and other business center services as needed.
Insure that procedures re-guarding messages, mail, fax, and e-mailing are followed in accordance with the training information provided.
Maintain all departmental communications including e-mails, daily logs, no shows, early departures, late check outs, cancellations, and special requests.
Complete and fill out daily AM & PM checklists as required.
Insure that the reception desk is inventoried, organized and stocked with necessary office supplies, including brochures, and concierge information.
Maintain a neat and orderly work area.
Attend all meetings as required being prepared to report on departmental activity, goals and challenges.
Work in liaison with the accounting department as well as the night auditors to ensure that all daily work is accurate and that cash banks are counted daily and accounted for.
Immediately report any shortages or overages.
Perform a daily bucket check to ensure that all guests have been checked in and that market segments and room rates are accurate.
Review all adjustments and/or rate changes with the Guest Services Manager.
Insure that all resort keys and walkie talkies are signed out properly and accounted for.
Be familiar with and follow the club's emergency procedures and be prepared to handle an emergency situation if one arises.
Work closely with the Housekeeping manager or housekeeping department in communicating special requests and special circumstances; examples; early arrivals, early departures, no-shows, etc.
Represent the club in the highest standard as possible both on and off property.
Ability to lift, push and pull required load (usually about 30lbs).
Other related duties as assigned.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Quick Apply Full-time 1 day ago Full Job Description Status:
Seasonal May to October - 40 hours per week depending upon occupancy levels.
Responsibility:
Manage and train the bell/valet, night auditor and team of receptionists.
Ensuring the front desk provides a professional and friendly service for members and guests.
Reports to - Phillip Rezende - Guest Services Manager.
Supervise - 17 to 20 employees:
Front Desk Agents, Interns, Bell/Valet, Concierge, Beach attendants Skill:
Good telephone skills, diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner.
The ability to multitask and manage your time and make quality decisions based.
Excellent written and verbal communication skills.
High school diploma/GED required, 2
years' front desk experience in the hospitality industry preferred.
1
years' customer service experience required.
Effort:
Customer service, courtesy, enthusiasm, energy, guest relations, interpersonal, positive attitude.
Work Conditions:
Ability to lift, push and pull required load (usually about 30lbs).
Flexible schedule, able to work weekends, holidays, overnight.
Duties:
Being visible at the reception desk at all times welcoming members and guests in a friendly and professional manner.
Provide members and guests with a positive first impression at time of check in as well as a positive lasting impression at check out.
Courteously and accurately check-in and check- out members and guests in accordance with the club's policies and procedures.
Insure that proper telephone etiquette is used at all times and telephones are answered within 3 rings.
Cooperates with the Bell Captain and other department supervisors in assuring the prompt and efficient service of all guests.
Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
Be familiar with all department heads and managers; their names, job titles, phone extensions, office location and areas of responsibility.
Follow through on all member/guest needs.
Professionally and courteously handle member or guest concerns and complaints informing the Guest Services Manager of all problems and solutions.
Be familiar and communicate effectively information regarding the Club, its guest rooms, club amenities, dining options, dress codes, hours of operation and all services provided.
Promote the club's food and beverage outlets prior to suggesting off property dining options.
Be familiar with and communicate effectively information regarding Cape Cod, the immediate area, local attractions and activities and local dining options.
Have knowledge of all Wianno Club offerings, room types, locations, features and benefits while accepting room reservations for members and guests of the club in accordance with the club's policies and procedures (advance deposits, cancellations, no-shows, etc.
) Insure that all member and guest requests are met and communicated to the proper departments.
Assist guests with technology information and assist in troubleshooting as required.
Assist guests with photo copies, faxes, web-sites, e-mails and other business center services as needed.
Insure that procedures re-guarding messages, mail, fax, and e-mailing are followed in accordance with the training information provided.
Maintain all departmental communications including e-mails, daily logs, no shows, early departures, late check outs, cancellations, and special requests.
Complete and fill out daily AM & PM checklists as required.
Insure that the reception desk is inventoried, organized and stocked with necessary office supplies, including brochures, and concierge information.
Maintain a neat and orderly work area.
Attend all meetings as required being prepared to report on departmental activity, goals and challenges.
Work in liaison with the accounting department as well as the night auditors to ensure that all daily work is accurate and that cash banks are counted daily and accounted for.
Immediately report any shortages or overages.
Perform a daily bucket check to ensure that all guests have been checked in and that market segments and room rates are accurate.
Review all adjustments and/or rate changes with the Guest Services Manager.
Insure that all resort keys and walkie talkies are signed out properly and accounted for.
Be familiar with and follow the club's emergency procedures and be prepared to handle an emergency situation if one arises.
Work closely with the Housekeeping manager or housekeeping department in communicating special requests and special circumstances; examples; early arrivals, early departures, no-shows, etc.
Represent the club in the highest standard as possible both on and off property.
Ability to lift, push and pull required load (usually about 30lbs).
Other related duties as assigned.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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